Return Policy

We offer a 6-7 day return policy for all unused and unworn jewellery, no questions asked.

Exceptions:

• Personalised gold jewellery is non-returnable, except in cases of defects.
• Shipping charges (if applicable) are non-refundable in case of returns.

Refund Process:

• Refunds will be processed only after a quality check of the returned item.
•  If a return package is missing any items (including promotional gifts like silver coins), the
  equivalent amount may be deducted from the refund.

For purchases made outside the Zvar Jewels website or official store, the return policy of therespective seller will apply.

Refund Policy

If you have requested a return, your refund will be initiated once we receive the product at our
warehouse and complete a quality check.

Replacement & Exchange

We offer easy replacements and exchanges based on your requirements.

• The same conditions as our return policy apply.
• Replacement will be processed only after the returned item is picked up or delivered (for
  gold items).

For assistance with exchanges, feel free to contact our support team.

Return Process

1. 1. How to Initiate a Return:
      • You can request a return through the Zvar Jewels website or app.
      • Alternatively, contact Customer Support for guidance.
   2. Reverse Pick-Up Instructions:
      • Once the return is booked, be available for the pickup and answer calls from the delivery partner.
      • If you miss their calls or are unavailable, the pickup might get canceled and must be
        re-initiated, causing delays.
   3. Non-Serviceable Pin Codes:
      • Most locations are eligible for both delivery and return pickups.
      • However, some areas may not support return pickups.
      • In such cases, customers will need to send the product back via an alternate courier (e.g., India Post).
      • Zvar Jewels will reimburse up to ₹70 for return shipping.
      • If return costs exceed ₹70, the extra amount will be deducted from the refund.
   4. Missing or Empty Parcel Claims:
      • If you receive an empty package or a product is missing, contact Customer Support within 48 hours of delivery.
      • A 360-degree unpacking video of the parcel is required as proof.
      • If the package shows signs of tampering or the evidence is insufficient, the brand may decline the claim at its discretion.