Refund Policy

1. Eligibility for Refunds
   We offer refunds under the following circumstances:

• • The product received is defective or damaged.
  • The wrong item was delivered.
  • The order was canceled within the eligible cancellation period.
  • The product is returned in its original condition, unused, and with all tags and packaging intact (if applicable).

2. Refund Process
   To request a refund, follow these steps:
   • Contact our customer support at zvarjewels@gmail.com/+91 98882 19225 within 7 days of receiving your order.
   • Provide your order number, a description of the issue, and supporting images (if applicable).
   • Our team will review the request and provide return instructions if applicable.
   • Once the returned item is received and inspected, we will initiate the refund.
3. Refund Timeline

• • Refunds will be processed within 10 business days after approval.
  • The amount will be credited to the original payment method.
  • Depending on the payment provider, it may take additional time for the funds to reflect in your account.

4. Non-Refundable Items
   Certain items are not eligible for refunds, including:

• • Personalized or custom-made items.
  • Items purchased during a clearance or final sale.
  • Products that show signs of wear, use, or tampering.

5. Partial Refunds
   In some cases, a partial refund may be granted if:

• • The returned item is not in its original condition.
  • Some parts of the item are missing.

6. Shipping Costs

• • Refunds will exclude shipping charges unless the return is due to an error on our part.
  • Customers are responsible for return shipping costs unless otherwise stated.

7. Late or Missing Refunds
   If you haven’t received a refund yet:

• • Check your bank account or payment method statement.
  • Contact your bank or payment provider as processing times may vary.
  • If the issue persists, contact our support team for assistance.

For any refund-related queries, please reach out to us at +91 98882 19225.